Privacy Policy Scope

This Privacy Policy governs the manner in which Martinali collects, uses, maintains and discloses information collected from users (each, a “User”) of the Martinali website (“Site”). This privacy policy applies to the Site and all products and services offered by Martinali. We at Martinali know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By using or accessing the services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent to the collection, use, and sharing of your information in the following ways. As a reminder, your use of Martinali’s Services is at all times subject to the Terms and Conditions, which includes this Privacy Policy. Any terms not defined in this Policy have definitions outlined in the Terms and Conditions.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways including, but not limited to, when Users visit our site, register on the site, place an order, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, their name, email address, mailing address, and/or credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information. Users have the right to refuse to supply personal identification information, however, it may prevent access to certain Site related activities.

Non-personal Identification Information

We may collect non-personal identification information about any Users who interact with our Site. Non-personal identification information may include browser name, type of computer being used, and technical information about Users’ means of connection to our Site, such as the operating system, internet service providers utilized, and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser saves cookies to hard drive for record-keeping purposes and to create a site history. Browser settings can be used to prevent cookies be or to alert you when cookies are being sent. If your browser’s cookie function is disabled, some parts of the Site may not function properly.

How We Use Collected Information

Martinali collects and uses Users personal information for the following purposes: (1) Personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. (2) Improve our Site We continually strive to improve our website offerings based on the information and feedback we receive from users. (3) Improve customer service Your information helps us to more effectively respond to your customer service requests and support needs. (4) Process transactions We may use personal or financial information Users provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. (5) Administer a content, promotion, survey or other Site features We will send Users information they agree to receive regarding topics likely to be of interest to them. (6) Send periodic emails The email address Users provide for order processing will be used strictly for sending information and updates pertaining to their order. It may also be used to respond to inquiries, other requests, or questions. If a User decides to opt into our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time a User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sharing Your Personal Information We do not sell, trade, or rent Users’ personal identification information to others. We may share with our business partners, trusted affiliates, and advertisers generic collected demographic information not linked to any personal identification information regarding visitors and users for the purposes stated above. We may use third party service providers to help us operate our business and website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given permission.

Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may change constantly. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to This Privacy Policy

Martinali has the discretion to update their privacy policy at any time. Any revisions will be updated at the bottom of this page. In order to stay informed about how we are helping to protect the personal information we collect, we encourage Users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and note any revisions.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following any revisions added this policy will be deemed as an acceptance of those changes.



By using our website, you agree to be bound by these terms together with our Privacy Policy or any other policy referred to in these terms and conditions (“Terms”).


Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. If you don’t wish to be bound by the Terms, please do not use this Website.

You may wish to save or print a copy of these Terms.

These Terms may be changed and updated from time to time and any changes will be effective from the publication of the changes on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

We only use your personal information for the purposes detailed in our Privacy Policy. Please notify our customer service team of any changes to that information.

If you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. Martinali has the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions. You must notify us immediately if you believe that your password is known by someone else or if it is likely to be used in an unauthorised manner. If so, you must change your password immediately.

Any content you upload to our Website will be considered non-confidential and non-proprietary. Martinali have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

You must be at least 18 years old in order to purchase goods from our Website, or ordering products under the supervision, and with the permission of, your parent or guardian.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in breach of any of the Terms, any law or the rights of any third party or is not respectful to others.

You must not misuse the Website or introduce any viruses, worms or other material which is harmful to the Website.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site. You agree to be responsible to Martinali for, and indemnify us and keep us indemnified against, all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.


By placing an order with us you:

• agree that the information you provide when placing an order is true and accurate in all respects;

• you will be deemed to have read, understood and agreed to the Terms;

• are making an offer to Martinali to purchase the goods detailed in your order on the terms described in your order;

• agree that all goods ordered by you are for your own private use and are not ordered for resale;

• agree that we can use the details in your order in accordance with our Privacy Policy which sets out the terms on which we process any personal data we collect from you;

• will provide a contact phone number so that we can get in touch if there is a problem with your order. You agree that we may pass this number onto our courier to help with the delivery of your order.

We reserve the right to refuse an order (or any alterations requested) in our absolute discretion.

We shall not be obliged to complete an order for a product which was priced incorrectly on our Website. If the products have been delivered and you have paid for the products, we shall inform you of the error, and you may return the items free of charge and we shall refund the price you paid to us.

Once you have placed an order for goods and delivery we will send you confirmation email that your order has been received. Please check these details carefully and let us know as soon as possible if the details are wrong.

All orders are subject to availability (we reserve the right to change the availability of our products at any time) and to our acceptance of your order (by us dispatching the goods to you).

Your credit/debit card/PayPal account will be authorised and charged when your order is placed. This does not affect your statutory rights.

We endeavour to display through this Website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. Unfortunately we may find that an item has sold out after you have placed your order, and we will notify you of this as soon as possible, and either offer you an alternative or a refund.


At this time we deliver to the UK, Northern Ireland and Channel Islands.

The delivery times in our Delivery Policy are approximate and cannot be guaranteed.


We want you to be delighted with your purchase. If you are not entirely happy you may return them to us within 14 days of receipt for full price merchandise and 7 days for sale merchandise. We will be happy to offer a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging including the sales tag.You have a legal right to cancel your order within 14 working days of receipt of the goods.

Items can be returned outside this period if they are faulty, but please take extra care to read our care labels or any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.

Unfortunately, we cannot exchange, replace or refund altered merchandise (unless they are found to be faulty).


All debit and credit card payments are subject to validation by the card issuer. In the event that your card issuer refuses to authorise your purchase, or delays giving us that authorisation, we cannot be liable for any delays caused to the delivery times.

We reserve the right to change our prices at any time.

From time to time Martinali will run promotions and offers on selected products or lines. A full list of the current offers can be found at Current Offers (our “Promotional Offers”). All qualifying Promotional Offers will be automatically applied to your order.

All of our Promotional Offers:

• are only valid on full-priced items and cannot be used on sale items or items which are already discounted (unless otherwise stated);

• cannot be used in conjunction with any other offer;

• are valid for a limited period of time as specified in the marketing communication on the Website, and cannot be used outside of that period;

• are not valid on any alterations;

• are subject to stock availability, and we reserve the right to withdraw, amend or extend Promotional Offers at any time without prior notice.


We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products.

While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Martinali will make every effort to ensure that the information on this Website is accurate and up to date, but we do not give any warranty as to its accuracy or completeness, and will not be responsible for any errors or omissions or for the results arising from the use of such information.

We will take all steps possible to ensure that your use of this Website results in a fast and reliable service, but we cannot guarantee that your use of this Website will be interruption or error free and we will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Martinali will not be responsible for your use of any other websites which you may access via links within this Website as Martinali does not control these third party websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by, or affiliation with, Martinali.

We sell our products via the Website for personal use only and therefore will not be liable to you for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this Website or the supply or use of Martinali’s products.

The limitations of liability in these conditions shall apply equally for the benefit of Martinali and any other associated company of Martinali as if references to Martinali included references to each such associated company.

As far as is lawfully possible, Martinali disclaims all and any warranties (express or implied) in relation to the products we sell.

The entire liability of Martinali under, or in connection with, any contract for any products shall not exceed the price of the products, except as expressly provided in the Terms.

Martinali will not be liable to you, or be deemed to be in breach of these Terms or any other contract with you, by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you, if the delay or failure was due to a third party or due to any cause beyond its reasonable control.

Martinali may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these Terms except with the specific permission in writing of Martinali.

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

Nothing in the Terms:

• is intended to, nor shall, affect any of your statutory rights as a consumer which may not be legally excluded;

• shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation or where Martinali is not lawfully able to limit its liability.



The contents of our Website pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright, trademark or registered trademark of Martinali (or its content and technology providers or their respective owners). You are granted no right to use such intellectual property rights without Martinali’s express written permission.

You may download the content of our Website for your own personal, non-commercial and private use only.


Martinali will prosecute anyone using a false name or an invalid credit card to order products from our Website.

We may cancel any order you place via our Website if you breach these Terms, fail to provide sufficient information to enable us to process your order, or where we suspect that you are engaging in any fraudulent activity.

The Terms and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court.



Unit 2,

Crouchmans Yard,

Poynters Lane,


Southend on Sea

Essex SS3 9TS